Legal
Grievance Reporting
We take every complaint seriously. If something has not met your expectations, tell us — we are committed to making it right, promptly and properly.
How to Lodge a Grievance
Stakeholders — including customers, employees, suppliers, and members of the public — are encouraged to lodge grievances in writing. You may submit through any of the channels below, or use the form at the bottom of this page.
grievance@hudumacredit.com
Phone / Call Centre
+254 716 828 282
In Branch
International House, Mezzanine Floor, Mama Ngina Street, Nairobi
Our Response Commitment
2 working days
We will acknowledge your grievance within two working days of receiving it.
5 working days
A full response with our findings and proposed resolution will follow within five working days.
Submit a Grievance Online
Fill in the form and we will get back to you within two working days.