Terms & Conditions

These General Conditions apply to all customers leasing or using Electric Motorcycles under a contract with Africa Smart Mobility Solutions Kenya Limited (“the Company”) in partnership with Huduma Credit Ltd.

“Battery”, “Electric Motorcycle”, and “Use” carry the meanings set out in the signed contract documentation. The Customer is any individual who has entered into this Contract with the Company.

• The Customer must maintain the battery in good working condition.
• Battery swaps must be carried out at authorised swap points only.
• The Customer must not tamper with, modify, or attempt to repair the battery.
• The Customer must ensure the battery is used correctly at all times.

• The Company may suspend services for scheduled or emergency maintenance.
• The Company may request the return of the Battery for inspection or maintenance at any time.
• The Company reserves the right to perform inspections of the Electric Motorcycle and Battery.

The warranty on the Electric Motorcycle and Battery is void in any case of misuse, unauthorised repairs or modifications, or damage caused by an accident. The Customer should report any fault or defect to the Company promptly and not attempt independent repairs.

The Customer must provide accurate and up-to-date personal and contact information at the time of application and throughout the contract period. Providing false information is grounds for immediate termination of the Contract.

The Customer bears full responsibility for any loss of, or damage to, the Battery while it is in their possession. The cost of replacement or repair will be the Customer's liability and will be recoverable by the Company.

By entering into this Contract, the Customer authorises the Company and Huduma Credit to use their personal data for account administration, service updates, regulatory compliance, and credit reporting to licensed Credit Reference Bureaus. Data is handled in accordance with the Kenya Data Protection Act, 2019. See Huduma Credit's Privacy Policy for full details.

Notices and communications under this Contract may be delivered in writing or electronically (SMS, email, or via the Company's platform). The Customer is responsible for keeping their contact details current.

A material breach of this Contract entitles the Company to:

• Immediately terminate the Contract.
• Impose a penalty of KES 15,000.
• Confiscate the Battery and/or Electric Motorcycle.

The Company may terminate this Contract by giving the Customer thirty (30) days' written notice. Upon termination, the Customer must return the Electric Motorcycle and Battery in good condition and settle all outstanding amounts immediately.

The Company may modify the terms of this Contract at any time, provided the Customer is given prior notice of the proposed changes. Continued use of the Electric Motorcycle after the effective date of the changes constitutes acceptance of the updated terms.

This Contract is governed by the laws of the Republic of Kenya. In the event of a dispute, both parties shall first attempt to resolve the matter amicably. If no resolution is reached, the dispute shall be referred to the courts of Kenya or settled through mediation, as agreed by both parties.

These General Conditions, together with the Special Conditions signed by the Customer, constitute the entire agreement between the parties. They supersede all prior discussions, representations, or agreements relating to the subject matter of this Contract.